Refund policy

At Highfy Beauty, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

  • You may request a return or exchange within 3 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • Items that have been opened, used, or damaged after delivery are not eligible.

2. Return & Exchange Process

  • To request a return or exchange, please contact our support team at [Your Email/Phone] within 3 days of delivery.

  • Our team will guide you through the process and arrange pickup or exchange.

3. Refunds

  • Refunds (if applicable) will be issued after the returned item is inspected.

  • Refunds are processed to the original payment method or as store credit (for COD orders).

4. Non-Returnable Items

  • Items purchased on sale or promotion may not be eligible for return.

  • Gift cards and digital products (if any) are non-refundable.

5. Shipping Costs for Returns

  • Since we offer free delivery, return shipping charges (if any) may be borne by the customer unless the product was incorrect or damaged upon arrival.